Return Policy

Products on Faisal-e-Mart can be returned within 7 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and have all tags intact. Please note that certain items, such as perishable goods, personal care items, and custom-made products, are non-returnable.

To initiate a return, contact our customer support with your order details. Our team will provide you with instructions on how to send the item back. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your return.

If approved, the refund will be processed within 7-10 business days and will be made to the original payment method or as store credit. Please note that shipping costs are non-refundable.

Cancellation Policy

Orders placed on Faisal-e-Mart can be canceled within 24 hours of placement. If you wish to cancel an order, please contact our customer support immediately with your order details.

In rare cases, vendors may cancel orders due to stock unavailability or other issues. If this happens, you will be notified, and a full refund will be issued.

Please note that orders that have already been shipped cannot be canceled. However, you may proceed with a return once you receive the item.

Exchange Policy

Exchanges are allowed within 7 days of delivery, provided the items are unused, in their original packaging, and have all tags intact. Exchanges can be made for the same product or a similar one of equal value.

To request an exchange, please contact our customer support with your order details. If your exchange request is approved, our team will guide you on how to proceed.

Contact Us

If you have any questions or need assistance with returns, cancellations, or exchanges, please reach out to our customer support.